![]() Ability to prioritize a large list of items to meet deadlines and goals of the management team and customers.Assume responsibility for process changes and ensure that they are updated and communicated within established SLA’s.Ability to work a flexible schedule as assigned.Ability to motivate staff and maintain a high level of enthusiasm among employees within the center.Possess strong verbal and written communication skills.Previous quality experience (preferred).Previous supervisory experience required.Conduct first-level interviews, according to interview guides and best practices.Demonstrate teamwork by supporting and assisting other Team Leaders as necessary.Demonstrate effective communication skills, exhibiting a strong level of professionalism with focus on customer/employee satisfaction.Address behavior and attendance issues according to best practice for performance management as needed.Coach and mentor agents on their performance, as well as aid in career and performance development plans.Partner with workforce to meet staffing and scheduling needs.Supervise assigned employees daily performance in accordance with Company policies and procedures.Multiple shifts available, with possible evenings and a weekend day.
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